Emergency
Business hours
From Monday to Friday, 8 a.m. – 5 p.m. (EST)
Emergency requests that are made during business hours are taken care of immediately.
Non-business hours
From Monday to Friday, 7 a.m. – 8 a.m. and 5 p.m. – 10 p.m. (EST)
On Saturdays, Sundays, and holidays from 7 a.m. – 6 p.m. (EST)
Our support team is available to respond all your urgent requests during non-business hours.
Examples of urgent requests:
- Server failure
- Printers out of service
- Pin pads not functional
- Point of sale stations not working
- Generalized error code
Non-emergency
During business hours
From Monday to Friday, 8 a.m. – 5 p.m. (EST)
You can contact us:
- via email: [email protected]
- or open a ticket in the Ogasys portal.
Examples of non-urgent requests:
- Inability to receive or count inventory
- Communication error internally
- Situation preventing multiple users from doing their job
- Main printer or POS not working
Contact your account manager for training and equipment requests.
Ogasys Portal
Access the release notes, documentation, and manage your service calls by logging into the portal.