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Emergency

Icône - Demandes urgentes

Business hours
From Monday to Friday, 8 a.m. – 5 p.m. (EST)
Emergency requests that are made during business hours are taken care of immediately.

Non-business hours
From Monday to Friday, 7 a.m. – 8 a.m. and 5 p.m. – 10 p.m. (EST)
On Saturdays, Sundays, and holidays from 7 a.m. – 6 p.m. (EST)
Our support team is available to respond all your urgent requests during non-business hours.

Examples of urgent requests:

  • Server failure
  • Printers out of service
  • Pin pads not functional
  • Point of sale stations not working
  • Generalized error code

Non-emergency

During business hours
From Monday to Friday, 8 a.m. – 5 p.m. (EST)
You can contact us:

Examples of non-urgent requests:

  • Inability to receive or count inventory
  • Communication error internally
  • Situation preventing multiple users from doing their job
  • Main printer or POS not working

Contact your account manager for training and equipment requests.

Ogasys Portal

Access the release notes, documentation, and manage your service calls by logging into the portal.

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